Privacy Policy

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard information when you use coremarketingservices.net (the “Site”) or otherwise interact with us. By using the Site, you acknowledge that you have read and understood this Policy.

Who We Are and Scope

  • Data controller: Core Servicios de Marketing (“we”, “us”, “our”)
  • This Policy applies to personal information we process in connection with the Site and our business operations.
  • Applicable framework: We operate in accordance with Costa Rica’s data protection regime, including Law No. 8968 and its Regulation, under the supervision of PRODHAB (Agencia de Protección de Datos de los Habitantes).

Your Sphere of Privacy 

We recognise and respect the sphere of privacy to which every individual is entitled. All collection and processing of personal information by us is conducted lawfully, fairly and proportionately, with measures designed to prevent arbitrary interference by private companies or public authorities.

What We Collect 

Depending on your interactions with us, we may collect:

  • Identification and contact data: name, job title, company, email, phone.
  • Interaction data: enquiries, meeting notes, support messages.
  • Technical and usage data: IP address, device/browser type, pages viewed, referring URLs, timestamps.
  • Marketing preferences: your choices about receiving communications.
  • Transactional data: records of proposals, contracts and invoicing (where applicable).

How We Collect Data

  • Directly from you: forms on the Site, emails, calls, events or contracting.
  • Automatically: cookies and similar technologies (see Cookie Policy).
  • From third parties: service providers, analytics and publicly available sources, in accordance with law.

Consent

  • We obtain your prior, unequivocal, express and valid consent before collecting, using or disclosing your personal information where required by law. Such consent is written—either handwritten or electronic. Electronic consent may include ticking an unchecked box, e-signing a document, or submitting a form that clearly states the purposes of processing.
  • We keep records of consent and the purposes to which you agreed. You may withdraw consent at any time using the contact details above. Withdrawal does not affect processing already carried out lawfully based on your consent.

Other Lawful Grounds 

In addition to consent where required, we may process personal information when necessary to:

  • Enter into or perform a contract with you or your organisation.
  • Comply with legal obligations.
  • Pursue legitimate interests such as improving our services and securing the Site, provided such interests do not override your fundamental rights and freedoms.

Purposes of Processing

  • Responding to enquiries and providing proposals.
  • Managing contracts, projects and billing.
  • Operating, securing and improving the Site (including analytics).
  • Sending service-related communications and, where permitted, marketing communications aligned with your preferences.
  • Complying with legal and regulatory requirements.

Data Quality

We are responsible for ensuring that personal information in our custody is materially truthful, complete and accurate. We take reasonable steps to verify and update records and encourage you to notify us promptly of any changes.

Your Rights 

Subject to applicable law, you have the right to:

  • Access your personal information and obtain a copy.
  • Dispute and request correction of any erroneous or misleading information about you at any time.
  • Request deletion, restriction or objection to certain processing, and withdraw consent where processing relies on consent.
  • Lodge a complaint with PRODHAB (see “Complaints” below). To exercise your rights, contact us at info@coremarketingservices.net. We may need to verify your identity before acting on your request.

Sharing Your Information 

We may share personal information with:

  • Service suppliers and technological intermediaries (e.g., hosting, analytics, communications, security, CRM) under contracts that require confidentiality and appropriate safeguards.
  • Entities within the same economic interest group as Core Servicios de Marketing SRL for administrative and operational purposes under equivalent protections.
  • Professional advisers (legal, auditing, insurance) under confidentiality duties.
  • Public authorities where required by law, court order or to protect rights and safety. Important: The transfer of personal information from the person responsible for a database to a service supplier, technological intermediary, or entities in the same economic interest group is not considered a transfer of personal information under applicable rules and therefore does not require authorisation from the data subject. We nonetheless ensure appropriate contractual and security safeguards are in place.

International Data Transfers 

If personal information is processed outside Costa Rica, we implement appropriate safeguards (contractual, technical and organisational) to protect it, and we ensure recipients are subject to obligations consistent with this Policy.

Security and Internal Protocol 

We take all necessary technical and organisational steps to ensure personal information is kept in a secure environment and protected against unauthorised access, alteration, disclosure or destruction. Measures include access controls, encryption in transit and at rest where appropriate, secure development and change management, logging and monitoring, vendor due diligence and staff training. We maintain an internal Data Handling Protocol that sets out procedures for the collection, storage, use, sharing and disposal of personal information, incident response, retention and rights handling. Compliance with this protocol is mandatory for our personnel and relevant suppliers.

Data Breaches

In the event of a breach of personal information (including loss, destruction or misplacement), we will inform PRODHAB and the affected data subjects within five business days after the time of the breach, and we will take immediate steps to mitigate harm and prevent recurrence.

Retention 

We retain personal information only for as long as necessary to fulfil the purposes described in this Policy, including any legal, accounting or reporting requirements. When information is no longer needed, we securely delete or anonymise it in line with our retention schedule.

Cookies and Similar Technologies 

We use cookies and similar technologies to operate the Site, remember preferences, analyse usage and, where permitted, tailor content. For details and your choices, please see our Cookie Policy.

Changes to This Policy 

We may update this Policy from time to time. The updated version will be indicated by a revised “Last updated” date and will take effect when posted on the Site. Where required, we will notify you of material changes.

Contact Us

If you have questions about this Policy or our data practices, please contact us using the information found at the top of this document. 

Complaints 

You have the right to file a complaint with PRODHAB (Agencia de Protección de Datos de los Habitantes) regarding our handling of your personal information:

Last updated: [03/11/2025]